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Troubleshooting & Help
Troubleshooting & Help
Running into an issue? We have some quick tips for you.
Soya avatarKay Mann avatarJacob Johnson avatar
By Soya and 2 others3 authors18 articles

How to reach out for Help


How can I reach out for help?

Help on the App


How can I uninstall ModeMagic?
Does ModeMagic impact the website's performance?
Why is the ModeMagic app slow?
Why do I get the error 'My Store is Empty'?
What to do if I am unable to launch the ModeMagic App?

Help on Automate


I have made changes to an automation but why is it not visible in my store anymore?
The app is adding badges on the product I never selected
What to do when my store doesn't get updated with the badges after I activate the auto-apply badges option?
What happens to auto-applied badges when I uninstall the app?

Help on Badges


How much time does it take for ModeMagic badges to load on store pages?
Why didn't the badge appear on the product image?
Do ModeMagic Badges work on Google Shop ads?
The app shows that the badge will be ready in 2 minutes but it is not ready yet. What should I do?
Badges are appearing as broken images in the store.
I am trying to remove the badge but I get a message that “ 1 of your product(s) had images changed or edited directly through your Shopify account"
What to do if badges don't get removed even after uninstalling the app?

Help on Trust Packs


Why are my Trust badges not showing in the store?
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