ModeMagic

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Troubleshooting & Help

See the different ways in which you can reach out to help in ModeMagic

How can I reach out for help?

How to reach out for Help

Steps to install/remove the ModeMagic app from your e-commerce platform Store

How can I uninstall ModeMagic?

Query regarding performance issues while using the app

Does ModeMagic impact the website's performance?

Learn why the ModeMagic app for product labels can be a little slow at times

Why is the ModeMagic app slow?

Here's how you can resolve the "My store is empty" error

Why do I get the error 'My Store is Empty'?

Here's why you're unable to launch the app

What to do if I am unable to launch the ModeMagic App?

Help on the App

How to make sure that changes in an automation are visible on the store

I have made changes to an automation but why is it not visible in my store anymore?

Here's how you can make sure that the badges are applied to the right product

The app is adding badges on the product I never selected

Here's what you should do when badges don't get auto-applied to your products after you've set the automation to live

What to do when my store doesn't get updated with the badges after I activate the auto-apply badges option?

Learn about what happens to automated badges when you uninstall the app.

What happens to auto-applied badges when I uninstall the app?

Help on Automate

Get an understanding of when badges load on store pages.

How much time does it take for ModeMagic badges to load on store pages?

Here are the two things to note while applying badges to product images

Why didn't the badge appear on the product image?

Help note on whether badges, labels and stickers are accepted by and compatible with Google Shop Ads.

Do ModeMagic Badges work on Google Shop ads?

Here's what you can do if the custom badge is taking time to get created

The app shows that the badge will be ready in 2 minutes but it is not ready yet. What should I do?

Here's how you can resolve the "1 of your products had images changed" error

I am trying to remove the badge but I get a message that “ 1 of your product(s) had images changed or edited directly through your relevant e-commerce platform account"

Here's what you should do to resolve broken image of the badge

Badges are appearing as broken images in the store.

Here's how you can remove the badges from your store

What to do if badges don't get removed even after uninstalling the app?

Help on Badges

Trust badges not getting published on store due to store reaching the maximum limit on relevant e-commerce platform's themes

Why are my Trust badges not showing in the store?

Help on Trust Packs 

Find answers and get help from Intercom Support and Community Experts

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