Troubleshooting & Help | Mode Magic Help Center

How to reach out for Help

How can I reach out for help?

See the different ways in which you can reach out to help in ModeMagic

Written by Soya
Updated over a week ago

Help on the App

How can I uninstall ModeMagic?

Steps to install/remove the ModeMagic app from your Shopify Store

Written by Kay Mann
Updated over a week ago

Does ModeMagic impact the website's performance?

Query regarding performance issues while using the app

Written by Jacob Johnson
Updated over a week ago

Why is the ModeMagic app slow?

Learn why the ModeMagic app for product labels can be a little slow at times

Written by Jacob Johnson
Updated over a week ago

Why do I get the error 'My Store is Empty'?

Here's how you can resolve the "My store is empty" error

Written by Kay Mann
Updated over a week ago

What to do if I am unable to launch the ModeMagic App?

Here's why you're unable to launch the app

Written by Jacob Johnson
Updated over a week ago

Help on Automate

I have made changes to an automation but why is it not visible in my store anymore?

How to make sure that changes in an automation are visible on the store

Written by Jacob Johnson
Updated over a week ago

The app is adding badges on the product I never selected

Here's how you can make sure that the badges are applied to the right product

Written by Jacob Johnson
Updated over a week ago

What to do when my store doesn't get updated with the badges after I activate the auto-apply badges option?

Here's what you should do when badges don't get auto-applied to your products after you've set the automation to live

Written by Jacob Johnson
Updated over a week ago

What happens to auto-applied badges when I uninstall the app?

Learn about what happens to automated badges when you uninstall the app.

Written by Jacob Johnson
Updated over a week ago

Help on Badges

How much time does it take for ModeMagic badges to load on store pages?

Get an understanding of when badges load on store pages.

Written by Soya
Updated over a week ago

Why didn't the badge appear on the product image?

Here are the two things to note while applying badges to product images

Written by Soya
Updated over a week ago

Do ModeMagic Badges work on Google Shop ads?

Help note on whether badges, labels and stickers are accepted by and compatible with Google Shop Ads.

Written by Kay Mann
Updated over a week ago

The app shows that the badge will be ready in 2 minutes but it is not ready yet. What should I do?

Here's what you can do if the custom badge is taking time to get created

Written by Jacob Johnson
Updated over a week ago

Badges are appearing as broken images in the store.

Here's what you should do to resolve broken image of the badge

Written by Jacob Johnson
Updated over a week ago

I am trying to remove the badge but I get a message that “ 1 of your product(s) had images changed or edited directly through your Shopify account"

Here's how you can resolve the "1 of your products had images changed" error

Written by Jacob Johnson
Updated over a week ago

What to do if badges don't get removed even after uninstalling the app?

Here's how you can remove the badges from your store

Written by Jacob Johnson
Updated over a week ago

Help on Trust Packs

Why are my Trust badges not showing in the store?

Trust badges not getting published on store due to store reaching the maximum limit on Shopify themes

Written by Jacob Johnson
Updated over a week ago