Troubleshooting & Help

Running into an issue? We have some quick tips for you.

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15 articles in this collection
Written by Kay Mann and Jacob Johnson

How do I reach out for help?

Find out the different ways in which you can get help when using the ModeMagic app
Kay Mann avatar
Written by Kay Mann
Updated over a week ago

Can I get product badges in different languages?

Learn how you can get product badges in different languages on ModeMagic
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Written by Jacob Johnson
Updated over a week ago

I have uninstalled the app but the badges didn't get removed. What should I do?

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Written by Jacob Johnson
Updated over a week ago

How to select placements in automations or playbooks

Users can change placements in already running automations or playbooks. Learn how!
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Written by Kay Mann
Updated over a week ago

How to change badge colour on Automation Playbooks

Badges can be customized for automation playbooks using 'Make Badge' functionality
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Written by Kay Mann
Updated over a week ago

I'm unable to launch the ModeMagic app

Here's why you're unable to launch the app
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Written by Jacob Johnson
Updated over a week ago

The app shows 'badge will be ready in 2 minutes' but it's not ready yet. What should I do?

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Written by Jacob Johnson
Updated over a week ago

I have uninstalled the app but the labels didn't get removed. What should I do?

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Written by Jacob Johnson
Updated over a week ago

Why do I get the error 'My Store is Empty'?

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Written by Kay Mann
Updated over a week ago

The option to select all products in a collection isn't shown. Is this a premium feature?

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Written by Jacob Johnson
Updated over a week ago

Why is the ModeMagic app slow?

Learn why the ModeMagic app for product labels can be a little slow at times
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Written by Jacob Johnson
Updated over a week ago

How can I uninstall ModeMagic?

Steps to install/remove the ModeMagic app from your Shopify Store
Kay Mann avatar
Written by Kay Mann
Updated over a week ago

I am trying to remove the badge but I get a message that “ 1 of your product(s) had images changed or edited directly through your Shopify account"

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Written by Jacob Johnson
Updated over a week ago

App is adding badges on the product I never selected

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Written by Jacob Johnson
Updated over a week ago

Why are my Trust badges not showing on the store?

Trust badges not getting published on store due to store reaching the maximum limit on Shopify themes
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Written by Jacob Johnson
Updated over a week ago