Troubleshooting & Help

Running into an issue? We have some quick tips for you.

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12 articles in this collection
Written by Kay Mann, Jacob Johnson, Tanay and 1 other

How do I reach out for help?

Find out the different ways in which you can get help when using the ModeMagic app

Written by Kay Mann
Updated over a week ago

Can I get product badges in different languages?

Learn how you can get product badges in different languages on ModeMagic

Written by Tanay
Updated over a week ago

I have uninstalled the app but the badges didn't get removed. What should I do?

Written by Tanay
Updated over a week ago

I'm unable to launch the ModeMagic app

Here's why you're unable to launch the app

Written by Jacob Johnson
Updated over a week ago

The app shows 'badge will be ready in 2 minutes' but it's not ready yet. What should I do?

Written by Jacob Johnson
Updated over a week ago

I have uninstalled the app but the labels didn't get removed. What should I do?

Written by Jacob Johnson
Updated over a week ago

Why do I get the error 'My Store is Empty'?

Written by Kay Mann
Updated over a week ago

Why is the ModeMagic app slow?

Learn why the ModeMagic app for product labels can be a little slow at times

Written by Jacob Johnson
Updated over a week ago

How can I uninstall ModeMagic?

Steps to install/remove the ModeMagic app from your Shopify Store

Written by Kay Mann
Updated over a week ago

I am trying to remove the badge but I get a message that “ 1 of your product(s) had images changed or edited directly through your Shopify account"

Written by Ayushi Agrawal
Updated over a week ago

App is adding badges on the product I never selected

Written by Ayushi Agrawal
Updated over a week ago

Why are my Trust badges not showing on the store?

Trust badges not getting published on store due to store reaching the maximum limit on Shopify themes

Written by Jacob Johnson
Updated over a week ago