Troubleshooting & Help
Running into an issue? We have some quick tips for you.
15 articles in this collection
Written by Kay Mann and Jacob Johnson
Written by Kay Mann and Jacob Johnson
How do I reach out for help?
Find out the different ways in which you can get help when using the ModeMagic app
Written by Kay Mann
Updated over a week ago
Updated over a week ago
Can I get product badges in different languages?
Learn how you can get product badges in different languages on ModeMagic
Written by Jacob Johnson
Updated over a week ago
Updated over a week ago
I have uninstalled the app but the badges didn't get removed. What should I do?
Written by Jacob Johnson
Updated over a week ago
Updated over a week ago
How to select placements in automations or playbooks
Users can change placements in already running automations or playbooks. Learn how!
Written by Kay Mann
Updated over a week ago
Updated over a week ago
How to change badge colour on Automation Playbooks
Badges can be customized for automation playbooks using 'Make Badge' functionality
Written by Kay Mann
Updated over a week ago
Updated over a week ago
I'm unable to launch the ModeMagic app
Here's why you're unable to launch the app
Written by Jacob Johnson
Updated over a week ago
Updated over a week ago
The app shows 'badge will be ready in 2 minutes' but it's not ready yet. What should I do?
Written by Jacob Johnson
Updated over a week ago
Updated over a week ago
I have uninstalled the app but the labels didn't get removed. What should I do?
Written by Jacob Johnson
Updated over a week ago
Updated over a week ago
Why do I get the error 'My Store is Empty'?
Written by Kay Mann
Updated over a week ago
Updated over a week ago
The option to select all products in a collection isn't shown. Is this a premium feature?
Written by Jacob Johnson
Updated over a week ago
Updated over a week ago
Why is the ModeMagic app slow?
Learn why the ModeMagic app for product labels can be a little slow at times
Written by Jacob Johnson
Updated over a week ago
Updated over a week ago
How can I uninstall ModeMagic?
Steps to install/remove the ModeMagic app from your Shopify Store
Written by Kay Mann
Updated over a week ago
Updated over a week ago
I am trying to remove the badge but I get a message that “ 1 of your product(s) had images changed or edited directly through your Shopify account"
Written by Jacob Johnson
Updated over a week ago
Updated over a week ago
App is adding badges on the product I never selected
Written by Jacob Johnson
Updated over a week ago
Updated over a week ago
Why are my Trust badges not showing on the store?
Trust badges not getting published on store due to store reaching the maximum limit on Shopify themes
Written by Jacob Johnson
Updated over a week ago
Updated over a week ago