Skip to main content
All CollectionsFAQs
I have published product badges but they are not appearing on my store
I have published product badges but they are not appearing on my store
Kay! avatar
Written by Kay!
Updated over a year ago

If you have published Product Badges on your store and they are not appearing, it can happen due to the following reasons-

  1. Theme incompatibility

  2. App downtime, due to which the publish of the badges didn't go through

  3. Badge is applied only on homepage, so its not appearing on the product pages/collection pages; vice versa.

If you face any such issues, do ping us or reach out to us at [email protected] with these details-

  • Product names and URLs on which you have applied the badges and the badges are not appearing

  • Screenshot from the ModeMagic app, showing which badge has been published from the app but is not visible on the store.

Our team will get back to you with further questions, if any and we will be able to fix the issue within the next 48 working hours.

Did this answer your question?